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Best Practices
Help Us Help You Faster
Including the right details in your message means quicker, more accurate support.
What should I include in a pre-purchase enquiry?+
Let us know which currency pairs or markets you trade, your typical account size, your MT4 broker, and any specific questions about our algorithm. This helps us give you accurate, tailored guidance before you commit.
What details help with post-purchase setup requests?+
Share your license key, broker name, MT4 account number (demo or live), and the device you are running MT4 on (VPS, desktop, etc.). If you received an error during installation, include a screenshot so we can resolve it quickly.
How do I report a technical issue effectively?+
Describe the exact behaviour you observe versus what you expect, include your EA version number, MT4 build, and attach the Experts or Journal tab logs. The more context you provide, the faster our team can diagnose and fix the problem.